At Flintoo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us. By using our website, you agree to the practices described in this Privacy Policy.

Our goal is to provide a safe, secure, and transparent shopping experience for every customer. We only collect information that is necessary to process your orders, improve our services, and communicate with you effectively.

Information We Collect

When you use the Flintoo website, we may collect certain personal information that you voluntarily provide. This information may include:

• Full name
• Mobile phone number
• Email address
• Shipping address
• Billing address
• Payment information
• Order history
• Messages or inquiries sent to our customer support team

We may also automatically collect certain technical information when you browse our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Cookies and similar technologies

This information helps us improve website performance, understand customer preferences, and provide a better shopping experience.

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and confirming your orders.
• Delivering products to your shipping address.
• Providing customer support.
• Responding to your questions or requests.
• Sending order confirmations and shipping updates.
• Improving our website and services.
• Preventing fraud and unauthorized transactions.
• Complying with applicable legal obligations.
• Sending promotional offers or marketing communications if you choose to receive them.

We do not use your personal information for purposes unrelated to our business without your consent.

Payment Information

For your security, Flintoo does not intentionally store complete debit card or credit card information on our servers. Payments made through secure payment gateways are processed by trusted third party payment providers that use industry standard security measures to protect your financial information.

If you choose Cash on Delivery where available, only the information necessary to complete your order and delivery will be collected.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Keep items in your shopping cart.
• Understand how visitors use our website.
• Improve website functionality.
• Provide a smoother shopping experience.

You can choose to disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

Sharing Your Information

Flintoo respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only with trusted service providers when necessary to operate our business, including:

• Delivery and courier companies.
• Payment service providers.
• Website hosting providers.
• Technical support providers.
• Marketing service providers who assist us in communicating with customers.

These service providers are only permitted to use your information for the specific services they perform on our behalf.

We may also disclose your information if required by law, court order, or government authority.

Data Security

Protecting your personal information is very important to us.

We use reasonable administrative, technical, and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Although we work hard to maintain a secure website, no method of internet transmission or electronic storage can guarantee complete security. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal and accounting requirements.
• Resolve disputes.
• Prevent fraudulent activity.
• Improve our services.

When your information is no longer required, we will securely delete or anonymize it where reasonably possible.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send information about:

• New product launches.
• Special discounts.
• Seasonal offers.
• Exclusive promotions.
• Company news.

You may unsubscribe from marketing emails or messages at any time by following the unsubscribe instructions or contacting our customer support.

Your Rights

As a Flintoo customer, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Update your contact details.
• Request deletion of your personal information where permitted by applicable law.
• Withdraw consent for marketing communications.

Certain information may need to be retained where required for legal, tax, accounting, or fraud prevention purposes.

Children’s Privacy

Flintoo does not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information from our records.

Third Party Links

Our website may occasionally contain links to third party websites, social media platforms, or external services.

These websites operate independently and have their own privacy policies. Flintoo is not responsible for the privacy practices, security, or content of third party websites. We encourage you to review their privacy policies before providing any personal information.

Delivery Partners

To deliver your orders successfully, we may share your name, phone number, and delivery address with our trusted courier partners.

This information is used solely for completing the delivery of your order and providing delivery related communication.

Customers in Bangladesh

This Privacy Policy applies to customers throughout Bangladesh.

By placing an order with Flintoo, you consent to the collection and use of your information as described in this policy. We handle customer information responsibly and make reasonable efforts to comply with applicable laws and regulations in Bangladesh relating to privacy, consumer protection, and electronic commerce.

Changes to This Privacy Policy

Flintoo may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features.

Any updates will be published on this page, and the revised policy will become effective immediately upon posting. We encourage you to review this page periodically to stay informed about how your information is protected.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact the Flintoo customer support team through the contact information available on our website.

We are committed to addressing your concerns promptly and ensuring that your personal information is handled with care, transparency, and respect.

Thank you for trusting Flintoo. Your privacy is important to us, and we remain committed to protecting your personal information while providing a secure and enjoyable online shopping experience.